Jeeves Consumer Services — Service not done and I'm not getting refund

Hi,
Register mobile number:-[protected],

Our household made an investment in a washing machine that came with a comprehensive protection plan, covering all potential issues for a period of 3 years. After utilizing the machine for a total of 2 and a half years, it began to malfunction and required repair. Despite reporting the issue and following up on multiple occasions, we have not yet to receive any service to address the problem.

The terms of the protection plan indicate that if a complaint goes unresolved for more than 30 days, a full refund is due. We have diligently pursued the refund for the past few weeks, but unfortunately, we have not received any response. We are disappointed and frustrated with the lack of attention given to our situation and the failure to honor the agreement we made at the time of purchase.