Jeeves Consumer Services — Technician did not visited and lied to the company and the customer

I purchased a Refrigerator from Flipkart and it was delivered on 20th October.
The Technician was supposed to visit on 21st Oct. Technician name is Manoj Kumar Patel. When I called the technician he said: "I came too far now, I will call you back shortly".
I wasted my full day waiting for the technician to come. He did not visited. He stopped picking up my calls in the evening around 7:30. He did not even said that, I will not come. Till 8 :00 PM, he said, I will try to come.

Later that night, I received a message from Jeeves saying: "Our Technician tried to contact you but you did not answer the call"
The Technician (Manoj Kumar) made a false statement and lied to the company and even to me.

It's now been 3 days, none of the technician have visited my place for installation and demo. I am not able to use my product.