Jeeves Consumer Services — television (cljp[protected])

I had raised a service request on 27th aug 2020 for my television purchased with jeeves extended warranty.
The service person was assigned on the following day and he had raised a ticket for the same.
I was informed by the service person that i will be receiving a mail within a week stating whether the company will replace the tv or refund the amount.
But i haven't received any mail.
It's been more than 10 days since i heard from the team.
I had called the customer care today (08th sep 2020) and i was informed by the executive that the product will be picked up from my place within 72 hours and post which the refund amount will be credited.
However i would like to receive an acknowledgement from your side regarding the status of the ticket and that the product will be picked up within 72 hours and post which the refund will be credited.

Still now i didn't get any response regarding my claim.