Jeeves Consumer Services — Television return

Website: www.jeeves.co.in

I hnoave purchased extended warranty for my TV JWEBOI2AO5578. Since last more than one month I am facing the problem of my TV, after doing the so many follow up they have take my TV for repair more than 20 days back. Whenever I am asking for the status they use to take 2 business days time again after 2 business days another 2 business days like this going on. Attached screenshot of mail.
Now after these many days with unlimited follow up they have told it's not repairable we will refund the money. But after that again no one is responding and the same game going on 2 business days.
It's really harassing us. Kindly help me to get my TV back or full refund.