Jeeves Consumer Services — Thomson LED TV under Warranty pickup and refund

After contacting customer care about 12 times and mailing 8 times finally I received the refund mail for the defective product. And I have shared the bank details but the defective product pick up has not yet done. It is said that the product will be picked up by Nov 19 and it hasn't picked up yet. Its only after the pickup that I will get the refund. Registered the complaint on Nov 7 and no product pick up has done yet. Very poor service from jeeves. They don't care about their customers and extended warranty.
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