Jeeves Consumer Services — Token Of Apology not provided after breaching SLA by more than 30 days | |
Ref-CASE ID- JJMU[protected] ' I had given my laptop for repair (21st Dec 2020) and it took around than 40 days to get it back (5th Feb 2021). In the meantime Jeeves didn't give any update and there customer care said that there is no update from backend. So I had to visit service center multiple time to get updates and finally pick up the laptop. According to the T&C for Extended Warranty (EW) I'm eligible for Token Of Apology (TOA) since SLA was breached by more than 30 days. I have been sending mails to them to get an update and it has been 4 months and no resolution has been provided. Was this information helpful? | |
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Jeeves Consumer Services customer support has been notified about the posted complaint. | |
 1 Comment | |
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This is a cheat company. You don't get the service you pay for and they don't even live upto their own terms and conditions.
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