I bought 3-year extended warranty from Jeeves for my Nokia 43-inch 4k TV. Under that warranty period, my TV got faulty. I called Jeeves support. Then a technician came and diagnosed that its panel should be changed. So he took the TV away to repair.
Now after about 10 days, they informed me through Whatsapp that the TV is repairable and they want to give a refund value i.e. 70% of the purchase amount. They did not even call me personally to explain the reason for not repairing it, only an IVR call I received. But when I called them, they said they will keep my TV if I take the refund. Also, they are not giving an explanation why they can't repair the TV.
I doubt if the TV is not repairable. I guess they are not repairing it as the refund value is less than the repair cost as I had bought the TV at a hopping discount in BBD sale at only 21k while the original price of it was 31k.
So I want my TV repaired. But if they don't repair it, I want my TV back with the compensation value. Was this information helpful? | 
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