Jeeves Consumer Services — Wrong Update given to flipkart

Address:

7Q9J+W7P, Ashokapuram, Jawahar Nagar, Kozhikode, Kerala 673006

As per my return request, seller arranged a tech visit on 16th of February and technician visited me and found that my phone has speaker issues.He recorded video and captured photos of phone, Software details, bill and himself carrying the phone.He assured me that the return will be approved as the phone was clearly defective.But after I left I received a message from flipkart saying my return will be cancelled.How that happened? I called the technician two more times again to make sure whether he did any mistake during updating.He acknowledged my phone had issues and he could not solve it.Then how could they sent me a cancelled message.This is so unfair.