Jeeves — False Promise

I bought a bed from Flipkart and Jeeves was assigned for installation. The technician visited assisted me to take a furniture extended warranty which will cover dismantling and mantling twice during relocation. I called customer service to check the same and surprised to know that the extended warranty doesn't cover it.I asked them to either cover this in the same policy as promised or cancel this policy and process the refund. I fed up with their automated responses.

1) We apologize for the inconvenience and delay caused.
We have forwarded the issue to our concerned team and we will get back to you within 2 business days with the resolution.
We are putting in all efforts to get the same resolved earlier.
2) We would like to inform you that we are waiting for an update from the concerned team. Once we get an update we will get back to you with the possible resolution.
3) We understand that you want to cancel the maintenance plan plan for your product.

Kindly share the details based on the payment mode used to purchase the policy to proceed forward:
1. Bank details of the policyholder - an image of the bank passbook / cancelled cheque (if payment mode was COD)
2. Registered email id and registered phone number (Online payment mode)

4) We have initiated the refund process and the refund amount will be credited to shared bank details within 8 business days.