[Resolved]  Jet Airways — 2 air ticket booked of same person same day while payment has done one

Address:600018

I have done one payment for my ticket mumbai to chennai of 13 0ct 2017 pnr (Kjaxmt) but i rec 2 ticket other pnr - erlmsr of which i have notdone paymet
But when i inquired in customercare 2 payment is reflecting as on doing 1st payment failed due to time out
I have done compliant my compliant no[protected] in hdfc
To miss rajni @ 11.50 a, on 22sep

I have rec message of my payment successfully only once today 22 sep
Rs.5455.00 was spent on ur hdfcbank credit card ending 1332 on[protected]:10:51:04

This sms rec after doing complint
Case is open for cat sdm and subcat outstanding-auth-add-disp for card#[protected]xxxxxx1332

But i have rec from you 2 ticket 1 pnr (Kjaxmt) which i have done paymet 5455
2 one of same date - erlmsr ofthis i have not done paymet this ticket i dont want how come it has been done i have done compliant same on jet no
They said u cancel it my poit when i have not done payment why i should cance
Do need ful in this matter & cancel - erlmsr tis ticket

Vandanakhare
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2021
Complaint marked as Resolved 
Jet Airways customer support has been notified about the posted complaint.
Sep 24, 2017
Updated by vandana khare
i have done one payment for my ticket Mumbai to Chennai of 13 0ct 2017 pnr (KJAXMT) but i rec 2 ticket other pnr - ERLMSR of which i have notdone paymet

but when i inquired in customercare OF MY CARD 2 payment is reflecting as on doing 1st payment failed due to time out
i have done compliant my compliant no[protected] in hdfc
to miss rajni @ 11.50 a, on 22sep

i have rec message of my payment successfully only once 22 sep
Rs.5455.00 was spent on ur HDFCBank CREDIT Card ending 1332 on[protected]:10:51:04

this sms rec after doing complint
Case is OPEN for Cat SDM and SubCat OUTSTANDING-AUTH-ADD-DISP for Card#[protected]XXXXXX1332

but i have rec from JET 2 ticket IN MY NAME VANDANA KHARE SAME DATE
1 pnr (KJAXMT) which i have done paymet 5455
2 one of same date - ERLMSR ofthis i have not done paymet &amount is showing 5460 this ticket i dont want how come it has been done i have done compliant same on jet no
they said u cancel it my point is when i have not done payment why i should cance
do need ful in this matter & cancel - ERLMSR pnr ticket

vandanakhare
Complaint comments 

Comments

Dear Customer,

We note that you have sought clarification with regard to your credit card account. In this regard, we request you to provide the Last four digits of your credit card, registered mobile number and e-mail id, to enable us to do the needful. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

-Bejoy
HDFC Bank Customer Assistance

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Jet Airways
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    22%
    Complaints
    2693
    Pending
    0
    Resolved
    582
    Jet Airways Address
    Siroya Centre, Sahar Airport Road, Andheri, Maharashtra, India - 400099
    View all Jet Airways contact information