Jet Airways — 500JP miles deducted for Issue of Blue Card, now they say they can't send the card and cant refund JP miles as well

santsj

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I'm a JetPrivelege member for past few years and have accumulated some miles. On 7th Jan'15 I requested for my membership card i:e. Blue card and Jet confirmed that they'll send the card but deduct 500 JP miles. I confirmed it. After almost a month I didnt hear anything, card isnt delivered and even JP miles remain deducted and not refunded. When I contacted Jetprivelege customer care they looked puzzled for the issue, after taking 15imnts I was confirmed that Jet dont issue Blue-card anymore so they'll not send the card, but they will charge for me reques and won't refund the 500 JP miles. I felt conned, cheated; its completely illegal and a big company like Jet is talking like this. Not only irresponsible & worse service but illegal activities also. Santosh [protected]@gmail.com, Jet Privelege number[protected]

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Apr 02, 2015

Updated by santsj Still experiencing the same pathetic response from Jet Airways. I really feel sorry to invest so much in Jet airways by flying time-to-time.after above complaint Jetairways people contacted me and assured they'll send me the card and then as usual its long silent. so far I've sent multiple mails &amp; made calls and send them my address minimum 3 times, after above complaint in last 2 months, but I didn't get anything apart from the promise. They promise and don't deliver. I wonder what kind of system &amp; service they've, even my above complaint is showing as 'Resolved' but thats all in air and they haven't me the card or redeem the jpmiles i:e. no practical solution. No wonder even being an old player in aviation JetAirways is ranked lowest, PATHETIC SERVICE .
Santosh [protected]@gmail.com, Jet Privelege number[protected]

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Comments

santsj

from Bengaluru, Karnataka

Still experiencing the same pathetic response from Jet Airways. I really feel sorry to invest so much in Jet airways by flying time-to-time.after above complaint Jetairways people contacted me and assured they'll send me the card and then as usual its long silent. so far I've sent multiple mails & made calls and send them my address minimum 3 times, after above complaint in last 2 months, but I didn't get anything apart from the promise. They promise and don't deliver. I wonder what kind of system & service they've, even my above complaint is showing as 'Resolved' but thats all in air and they haven't me the card or redeem the jpmiles i:e. no practical solution. No wonder even being an old player in aviation JetAirways is ranked lowest, PATHETIC SERVICE .
Santosh [protected]@gmail.com, Jet Privelege number[protected]