| Address: | Mumbai City, Maharashtra, 400050 | | Website: | Jet Airways |
I stayed at the New York Hilton Garden Inn between Sept 22-28, 2015. When I realized that Hilton is a partner of Jet Airways, I sent my hotel invoice on Oct 19, 2015 so that my spends could be credited to my JP account. I received an email saying that it should take 3-4 weeks. On following up, I received a subsequent email saying it should take 6-8 weeks. After multiple follow ups and as recent as Friday, Dec 4; I was told it would be done on Tuesday, Dec 8, 2015. Finally, I called today and am told that the SPENDS CANNOT BE CREDITED since I am not a member of the HHonors program.
Despite flimsy excuses and ridiculous statements since Oct 2015, I persevered in the hope of it actually working out. I have the following questions:
1. Why couldn't I have been informed of this earlier in Oct 2015?
2. The Jet Airways website does not mention that if you are not a HHonors member, you do not receive credit for spends incurred. It mentions what happens in case you are an HHonors member. As a logical person, I would assume that if Hilton is a partner, the spends would be credited.
I believe after spending several hours on calls with Jet Airways customer care, to hear something like this is COMPLETELY UNACCEPTABLE. This is PATHETIC and amounts to customer harassment.
I wonder how I can ensure that other customers do not face a similar issue Was this information helpful? | 
Jet Airways — Jet privilege | abysmal customer service
I stayed at the New York Hilton Garden Inn between Sept 22-28, 2015. When I realized that Hilton is a partner of Jet Airways, I sent my hotel invoice on Oct 19, 2015 so that my spends could be credited to my JP account. I received an email saying that it should take 3-4 weeks. On following up, I received a subsequent email saying it should take 6-8 weeks. After multiple follow ups and as recent as Friday, Dec 4; I was told it would be done on Tuesday, Dec 8, 2015. Finally, I called today and am told that the SPENDS CANNOT BE CREDITED since I am not a member of the HHonors program. Despite flimsy excuses and ridiculous statements since Oct 2015, I persevered in the hope of it actually working out. I have the following questions: 1. Why couldn't I have been informed of this earlier in Oct 2015? 2. The Jet Airways website does not mention that if you are not a HHonors member, you do not receive credit for spends incurred. It mentions what happens in case you are an HHonors member. As a logical person, I would assume that if Hilton is a partner, the spends would be credited. I believe after spending several hours on calls with Jet Airways customer care, to hear something like this is COMPLETELY UNACCEPTABLE. This is PATHETIC and amounts to customer harassment. I wonder how I can ensure that other customers do not face a similar issue. Jet Airways needs to be held ACCOUNTABLE for its action and CANNOT SHIRK RESPONSIBILITY