Jet Airways — airline services

Dear sir

I am writing this to complaint about the service you provide. Let me tell you what has happened with me today on delhi airport. I never thought of this. I had booked flight 9w-795 (Delhi to pune) which was scheduled to take off at 14:55 pm. I arrived at airport at 14:00 pm that is bit late but i managed to reach straight away to supervisor's counter for check-in of my baggage. But there was 3 members ahead of me in a queue. The process of check in was going on but suddenly one lady passenger who had already late and missed her flight came in line and started arguing with superior miss monica and i seriously have no idea "why was miss monica entertaining that lady for longer time despite she knew that other passengers were also in queue for check-in and they need to catch their flight as well. The lady passenger who had missed her flight (Worn yellow dress) was crying and making emotional drama in front of monica and your supervisor was also entertaining her and don't know why... Miss monica was talking on phone and was trying to solve query of that lady only... Wasting time on only one passenger... I was so disappointed with this incident. Your supervisor spent almost 20 mins there... And we were waiting for our check-in.. This was supposed not to happen on the place like airport... When i went to miss monica for check-in it was 14:25 pm and she (Your supervisor) asked me question"why didn't you tell me before that you are going to pune?" now you tell me what should i answer? She spent 25 mins on single passenger that was wastage of time. I just came out of there and amended my ticket to next flight... That has cost me 3k more... I am still not getting why is your service becoming worse... And it's not prompt.. You should understand where to spend how much time. I didn't had anything on board, my entire journey was messed because of this happening. Moreover my loss of 3k. Not happy at all. I was desperate to write this complaint.
Hope you take action so that passenger appreciate your service. Attaching my boarding pass, cancelled ticket and amended ticket. Hope you take necessary action

Looking forward

Thanks
Kiran savardekar