Jet Airways — Airway

Address:

Rupnagar, Punjab, 140110

Reference: JET AIRWAYS 9W 835 Airline Reservation Code: QQJMOG, JET AIRWAYS 9W 835 Airline Reservation Code: QQJMOG I am writing to complain about an issue regarding Airlines with Jet Airways. This is my issue: I reached airport at 2.45 pm.I enquired for boarding pass counter.I went C counter .there was long queue. My flight time was 3.40pm to chennai .my flight details are 9w835 airline reservation code QQjMOG.ticket was in name of sudhanshu salwan and Madan lal chauhan dated 27.2.15 . There were two tickets in my name and other in name of madan lal chauhan . When we reached the person, he was busy on phone and after wasting next 5minutes told us u cannot board as time is 3.05pm . Pl go to counter of supervisor and he wrote on my reservation page reporting 3.05pm.supervisor was lady busy on phone and wasted our next 10minutes. She told u cannot board as u r late . I plead her but she refused .I went to reservation department and requeested to adjust me in next flight .he adjusted but now ticket expense per ticket was 18000/rs . I paid again 25000/rs for two tickets .boarding time was 8.35pm to chennai .flight no is 9w739. My plea was I was at no fault as I had to pay 25000/rs extra for two tickets for no fault of mine.as I had already spent rs 13000/ on my early tickets for flight no 9w835. Pl refund my money extra money paid.. This is how I would like it to be resolved: i would like the jet airway to refund my excess amount paid by me in no fault of me. i reached at airport one hour before the departure.i was in queue.i reported at 3.05 as marked by boarding pass issuer after wasting my precious 15 minutes. we should respect our customers money, our customers.if customers stop visiting ur airlines, ur airlines can be bankrupt.so i mean to say we should respect our customers.Customer is GOD.. Jet Airways has failed to provide me with a satisfactory service, and I have tried to resolve this case in a reasonable manner for some time. I feel Jet Airways has not met my basic customer rights, and I am forced to forward my concerns to you. As I am sure you understand, my overall experience has been extremely frustrating, and I am after a reasonable and fair response from Jet Airways. Please could you look into this case as soon as possible? Yours sincerely, sudhanshu salwan Service: ticket no:[protected] Account No: JET AIRWAYS 9W 835 Airline Reservation Code: QQJMOG, JET AIRWAYS 9W 835 Airline Reservation Code: QQJMOG