Jet Airways — bad food served, feel sick and couldn't board my return flight because of it

Address:

Mumbai City, Maharashtra, 400061

Hi, my name is vikaas khandelwal, and my pnr details: fmvzir, booked tickets from bom - rpr 19th october 2017 and rpr - bom 24th october 17'. On bom - rpr journey, i was served a wrong meal, i bought it to the cabin crew attention, they offered me other meals but i do not eat gluten (Had prebooked a glutenfree veg meal, but they served nonveg). So i had some and left the food as i didn't find it fresh and quality wasn't nice. Cabin crew gave a piece of napkin and asked me to write down my details so that they could convey my complaint in regards to the same, i did ask them that why they not giving a proper feedback form, they said they don't have it. Coming to the point, they served me bad food, i started getting cramps and just ruined my 4 days planned holiday with my family which happens 2-3 times barely. On 24th i call them and inform that i had to go for a full medical checkup for the same and wasn't fit to travel back, they suggested to cancel and assured that their back-end team will for sure, call me back within 24-48 hours and resolve my issue, i clearly mentioned that i was merely expecting them to never repeat the same mistake ever again and help me with a no charge basis date change option so that i recover in a few days and go back to my work in mumbai. I've already lost more than 6-7 k in hospital bills and medications plus work loss of 30 k in total. I was forced by them to book an expensive ticket, pay 5600 for it, as recommended by their escalation officer stating that they will sort it out by 1st of november and i kept calling them for days! Spoke with them for 4 hours in total, and emailed them 4 times, which they didn't even revert a single time! Such professionalism. Mr. Shiv, he is the rudest person, he was unprofessional and kept telling me he won't help me, yes, he said that 4-5 times that he intentionally won't help me.

I kindly request the honorable forum to help me in this case in which ever way they can. I lost 2400 for return journey ticket as they cancelled it and then asked me to pay 5600 to book a new one! 8000 basically! Plus they are least bothered about my health and well being.

Thanks and regards,

Vikaas khandelwal