Jet Airways — bag-property irregularity report/ missing report

Address:	Pune, Maharashtra, 411034
Website:	Alfa laval india private limited

Dear sir/madam,

I would like to bring to your kind notice that i have travelled by jet airways (Flight no - 9w-815) from delhi to bangalore today morning @ 09.55 am. Jet assistant have missed my bag at delhi airport, therefore i have been filled property irregularity report/ missing report. I informed to jet operator that i have onwards flight from bangalore to malaysia by malindo airline today night @ 11.15 pm. Assistant assured me that they will arrange the bag and deliver me, however the whole day i have not received single phone call for any update. Once i have reached airport in evening for onwards flight for malaysia. I met to jet operator deputy manager mrs. Geeta about my bag. She checked from respective claim department mr. Dilip. Mr. Dilip have informed that he has not received the bag. Then mrs. Geeta has given the dilip mobile no. To get in touch with him. Thereafter i have called to mr. Dilip but dilip has not given positive response.

Later i met to jet operator mrs. Poouni (Guest executive) and explained that i have an important items which i have to delivery in malaysia tomorrow, however i have not received my bags yet. She also called to same person mr. Dilip but he have given positive response, thereafter i had harsh argument and asked to give in written regarding items reimbursed claim. Then she told that two flight had recently arrived, so we would check and confirm you. After a 5 min she called me and gave the bag.

I am very disappointed by jet airways which they have treated like that. Kindly take up this matter with jet airways higher management to avoid such things in future. (Flight ticket and property irregularity report/ missing report attached here)