Jet Airways — Baggage locking system destroying and items inside tampered

Address:

Chennai, Tamil Nadu

Dear Sir/Madam, I have recently travelled in Jet Airways and have faced a bitter experience. I travelled on 16th of April, 2015 in 9W0015 - Singapore to Chennai. I found my checked in baggage key system destroyed to open and found my XBOX remote controller packing torn open. When I realized of the mischief, I tried to contact the Jet Airways representative who denies any mal happening and was questioning me if I indeed was sure the package intact at the time of packing. He kept raising doubts that package would have been torn at the time of packing itself and maybe the lock broken before. It was sad to note that inspite of our loss, the JetAirways was placing blame on us and moreover not believe a statement that we were saying. I am not sure what the representative thought o[censored]s complaining about a package and broken baggage which we would have already destroyed at our homes. I am very sorry to say that the experience was bitter to say the least and suspecting us of malpractice for a complaint of our loss. It was very bewildering and shocking. They did not have the courtesy to think of other alternatives or console the loss. I would like their response and would like to see how they handle this situation. Thanks