Jet Airways — Baggage Stolen and turned apart

Address:	110025
Website:	www.jetairways.com/EN/IN/Home.aspx

Hi All, I don’t know what to say, as your service goes worst and worst day by day. Once I and my family was frequent traveler and use to enjoy the jet miles. I would like to share the recent experience while travelling with my family from SXR to Del, which actually was nightmare to me and my family. Please find some of the major concerns below: 1. At the first when we looked at our luggage, we thought it was not ours, our Baggage was badly damaged. 2. We checked our baggage and found out it was not a scratch, it was actually intentionally cut off from side and One Slipper, two kurtis and one shalwar are already gone. Now I would like to confirm you the un-fortunate and pathetic service of yours, I went straight to your so called customer service desk, first they took 1Hr to get hold of a person, who actually can talk to me and make me understand, sir we are sorry, but we are finding the thief. Then later they called some vigilance guys, who accepted yes, it has been stolen and two of my baggage are badly damaged. I already paid extra for baby food, which later I found out, it was allowed free of cost, but still was charged 3500INR at SXR airport. Actually, your vigilance guys asked me to right complaint, on some book of theirs, which I did and I was shocked, when they said “Sir Aise toh hota rehta hai” and you have to wait till 6, till we find what actually has happened. First your service has got worst, now it has gone pathetic. Wearing a blue coat or suite does not make your employees Bill gates or Ambani. They have to understand, if we fly safely and our belongings remain in good condition, then you will get your salaries or you will soon fall, like Kingfisher. Note/Imp:- My diesel bag was worth 7300INR and rest of the stolen things are worth 12000, I am waiting for your response. For your clear understanding I am not going social, till something really comes up from you and for your reference pictures are attached. I want my diesel bag replaced and rest whatever way you want you can fulfill the rest. Flight No:9W 0604 PNR:WZXRCF Boarding time: 1115 Total weight we had was 131.7 Total Passengers: 5 Adults and two Infants Regards Abu Khan