[Resolved]  Jet Airways — broken seat in flight 9w117

Address:

SM73BQ

My husband and i flew to mumbai on the 10th of november. The cabin crew were excellent but the rest of the experience flying jet air was horrendous. We sat in 43 j and k. The tray was broken and no headphones worked. The passengers in front fully reclined and when asked to move forward they wouldn’t. The passengers behind would not allow us to recline. Again the steward explained what was happening with the front passengers but they didn’t want us to recline. The flight crew tried their best for us but to no avail. There is not enough room on this plane to have these seats fully reclined and if you have very selfish passengers who don’t care about the passengers behind what can anyone do.
The flight was delayed so we missed our flight to goa so we lost a day of our holiday and it was very stressful at the check in as we weren’t given our boarding passes for mumbai to goa at heathrow this caused a lot stresss and confusion as well. We were exhausted after the dreadful flight.
We never complain and accept things as they are and are grateful as it could always be worse.
This flight was really unpleasant and we are dreading the flight back.
We want compensation to make up for the terrible flight...
Yours faithfully mr and mrs butler