Jet Airways — Cancellation charges

Address:

Vadodara, Gujarat

We have booked to and fro tickets for 7 nos.of passengers for Chennai to Portblair and Portblair to Chennai for the date 17th November 2015 and 24th November 2015 respectively from the web site of JET AIRWAYS on line booking on 17th June 2015. Unfortunately, my son Purvam Modi can not accompany with us during our Portblair tour due to his Semester end exam. So, it is required to cancel his tickets. Therefore, I have approached to JET AIRWAYS office at Vadodara personnaly on 5thAugust 2015 for cancellation of one ticket from the group of seven tickets. They have replied me that you will get only Rs. 1400/- i.e only government tax amount from the cost of ticket of Rs. 15638/- This is not fair on part of JET Airways, as I have booked my ticket in normal course of booking i.e it was not booked under any special scheme i.e discount or etc. It was no where mentioned on the site while booking that the said ticket is non refundable as well as it also not mentioned in the ticket itself also. Air line is supposed to deduct only Rs. 750+750 i.e 1500/- from the amount of Rs. 15638/- instead of that they are deducting Rs. 14238/- The PNR no. of our booking is : UPYMHN I have sent e-mails to JET AIRWAYS office on 5th August 2015, but till today nothing is heard from them till today. You are kindly requested to intervene and direct the officers of the concerned airline to do justice with me. Dinesh Modi, Vadodara-Gujarat, [protected]