| Address: | 6-39, SLNS Colony, Balapore X Rd, Meerpet, PO - Vaishalinagar, 500079 |
We received an email on 1st April stating that one of the flights in the itinerary for my parents travelling from Hyderabad, India to Orlando, USA is cancelled, providing no replacement flight.
The flight path was HYD - BLR - AMS - MCO and since the HYD - BLR flight has been cancelled, there is no way for them to get to Bangalore and catch their flight to Amsterdam and continue their journey. Keeping that in mind, and in order to avoid further hassle to my parents, I wanted to cancel their entire itinerary.
I have been calling all the customer care numbers listed on the website - to no avail. I have also been trying to find a valid email ID to take my concern forward, and have been unable to do so.
I want to cancel the tickets and be refunded tickets purchased and as I have already booked another ticket for them to arrive to Orlando, FL.
This has been terribly disappointing and we'd want you to help us alleviate some of it by quick action to our request. You can reach us at +[protected]/+[protected]/+[protected] on call or duvvuri.[protected]@gmail.com, [protected]@yahoo.com and/or [protected]@yahoo.co.in through email.
Following are our ticket details:
Booking Reference: YUQYZA
Passengers: Asim Kumar Ghosh, Archana Ghosh, Arnab Ghosh
Date of travel: 23rd May to 4th September 2019
Flights: 9W 910, 9W 236, 9W 7905, 9W 5841, 9W 129, 9W 348
Feel free to reach us in case of any further questions.
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