Jet Airways — Cancellation of flight to vizag

This is with reference to pnr no. Vnyeyv. Would like to submit the following with regard to this booking:
A) we are 7 passengers travelling to jaipur in the month of august 16. Of the 7 passengers, 4 passengers are travelling from bangalore and other 3 passengers are from visakhapatnam. The journey is booked through jet airways, presuming that there would be no hassles, further the booking is made much in advance so that it can booked at better rate.

B) we have been informed that the ticket booked for 3 passengers of whom two are senior citizens and one is child below 10 years vide pnr no. Vnyeyv is cancelled as the flight from delhi to visakhapatnam is cancelled. When i have requested for options for rescheduling the same, they have informed that only option is to travel through mumbai which will have layover time of more than 15 hours in mumbai. They have denied for any facilities like accommodation during this layover period and have informed that only option available is refund of amount.

C) along with the above mentioned ticket, we have booked for remaining 4 passengers travelling to bangalore through pnr no. Vnnykw. Would like to mention that as my parents are old, i have ensured that for these 4 remaining passengers, i booked flight in the same aircraft from jaipur to delhi and then from delhi i have booked flight that would depart 1 hour later than visakhapatnam flight, so that i can ensure my parents have safely taken their flight.. The journey is on 21st august from jaipur to delhi and then delhi to visakhapatnam. This is done in spite of the fact there were better options like direct flight, better rates are available only to ensure that my parents are taken care.

D) in the given circumstances, i have requested the airline executive to either provide my parents with better option or help us by cancelling both pnr mentioned in clause (B) and (C), so that i can recheck option by which i will ensure safe travel for my parent before taking flight back from jaipur. However, both the options are denied to me

E) already i am undergoing all this pain because of no wrong from my part. I would
A. Lose money because the air fares have increased now and i have to bear the differential
B. Lose complete faith on this airline. I have selected this airline presuming that would not act like other low cost carriers, however, i being proven wrong
C. All this is being done when i have already finalized the itinerary and paid to travel agent, which means i cannot even cancel my trip.

F) hope this mail is taken in right spirit and justice is done. Awaiting early reply as every delay is only adding up the cost.