Jet Airways — Cancelled flight and unprofessional handling of situation

Sub: Cancelled flight and unprofessional handling of situation

For 2 April 2015, I had booked a Doha-Kochi return ticket, details of which are as given below:
Name of Passenger: JACOB PAUL
PNR: QJRMHG
Flight No: 9W 555
Seat No: 12F
Jet Privelage Membership No:[protected]

Despite doing an on-line check-in, the above referred flight was cancelled without any information to the passenger. We could very well have made alternate arrangements if you informed the passengers well in advance.

It was informed by your airport representative that the cancellation was due to the dust storm. Please note that dust storm had affected the whole of Doha and there was commotion only at the Jet Airways counter. Very clear that the situation was handled in a very bad manner by the concerned people at Doha airport.
There was one person alone handling more than a hundred agitated passengers.
No alternate arrangements were offered other than travelling on the next day.
When you have busy days, you offer a free ticket for postponing the travel by a day. In this situation no such offers were made. Forget about free ticket, not even a meal coupon was offered for the stranded passengers.

In my case after much difficulty I was offered a seat via Mumbai to Kochi, which was supposed to leave Doha at 3.20 a.m. This flight was delayed by more than an hour and I was not able to catch the Mumbai – Kochi flight. I was not offered a seat for the next flight at 1.20 p.m. from Mumbai sighting the reason that it was overbooked. My next option was to fly to Bangalore at 1.50 p.m. and take the onward connection to Kochi at 5.10 p.m. Thus I reached Kochi at 6 p.m.

My whole trip was for 3 days as I had booked my return on 5 April 2015. If you check your records you will understand that I flew back on 5 April 2015. I had gone down for Easter and as a Christian I could not attend the church on Good Friday a very important day for the Christians. Please note that I had spent the whole night at Doha airport and despite my request and having empty seats in the business class, Jet Airways didn’t show the courtesy to even upgrade my ticket or even offer me some meal coupons.