Jet Airways — cancelled flight without a notice | |||
I am terribly disappointed with the way how the jet airways treats their passengers. Me and my husband was due to fly from hyderabad to manchester in the evening of 21st of april 2019. 48h prior to our departure we had received a message that our flight will be provided via etihad airlines instead. We did not get any single cancellation notice via email. We had arrived to the airport where unfriendly staff told us we are not going to be boarded as our flight had been cancelled and etihad airlines will not take us on the board as jet airlined had not laised with them anything. We tried to contact jet customer services multiple times with no response. As the result we had to book a new journey for our own cost to uk which was super expensive and suffer from enourmous mental and physical stress. Shame on you jet!!! Was this information helpful? | |||
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Jet Airways customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Till yesterday when i was checking my PNR on jet airways i was able to see the flight details. But from today morning, when i am trying to check the same it says in valid PNR.
Also when i tried calling the helpline i waited for 1 hour but there was no response.
Also when i tried calling the helpline i waited for 1 hour but there was no response.
supervisor's reply, May 4, 2019
Nobody is able to get the compensation,
if he/she doe not use the service of the legal professional for thecharge.
if he/she doe not use the service of the legal professional for thecharge.
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Siroya Centre, Sahar Airport Road, Andheri, Maharashtra, India - 400099
View all Jet Airways contact information
rsiding onunknown address in Manchester, United Kingdom
1. Nobody has a duty to reply to anonymous document, to unidentifiedand document, to an indefinite complaint.
The above public complaint does not show
- author ID and address for the communication
- tickets or PNR in full,
- amount, currency
- the text of the complaint and patuiculary the request
- reason of the refund, in 1-2 sentances, if the pasenger knows it,
- grounds or 1-2 rules related to the complaint, if the pasenger knows only.
Such anonimous correspondence will lead to the lost of the chance on the refund or the compensation.
2. In order to get the compensation the pasenger can apply for it her self, if the passenger knows the basic rules and her demand.
If the passenger does not, and she still wants the compensation,
the pasenger can hire a legal professional for the remuniration, starting from Rs6000, not less, for such types of claims in India, or
starting from EUR 200 / GBP180 for the similar cases before the EU or UK authoritiues
in order to fill a claim or a law suit against the offender in the nearest court.
3. The legal professional can explain, what the passenger is entitled to,
based on the documents, which the passenger has supplied, can submit the claim to the district court or to the authority.
4. It is in the interest of the passenger to apply for the refund / the compensation as soon as possible, but not later than in 10 days followwing the notification on the flight cancellation
and not later than in 360 days in all circumsatnmes.
Note, for the cases related to Jet airays Indioa, the last effective date of the submission is
27 April 2019.
sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd,
UK Company Number 10997305
for request with documents, use electronic address
aryan @ vivaldi.net
[remove spaces in address field]