Jet Airways — Check-in baggage opened/wrecked

Address:	971
Website:	Jet Airlines

I am writing to express my frustrations with a recent experience i had at your airline company(Jet airways). Yesterday (Flight date: march 31- april1, 2016), i was on board in the flight from singapore with the flight no. 9w0017 to dubai with the flight no.9w546. I was surprised at what happened with my check- in baggage when i checked it on my way home, i found out that the lock of the bag was opened/ cut and my things were being checked /scanned/ explored and some of my clothes were missing.

From the time my baggage was check-in from singapore i am expecting or assuming that it will be back to me as intact/ completely the same as how it was at the beginning but unfortunately i am disappointed to what just happened and what i found out. This experience will live a big bad mark for me and can make me think if next time, if i will use your service again.

I know that i can only complaint the incident as immediately as possible and should be in the vicinity of the airport, but still i am sending you this message for you to be aware of the bad things that are happening and the poor security services you are providing with your costumer’s baggage. I am really bothered and concerned by the type of security service that you are providing for the costumers check-in baggage, and i am now hesitant to trust the quality of your service again. This issue could have affected number of other passengers as well, and i just hope that none of them became as worst as mine did.