Jet Airways — Checked-In Luggage Ransacked

Address:

Gurgaon, Haryana

Hi, I am Anshika Jhunjhunwala and I had a flight from Dhaka to New Delhi (Flight No. 9W 271) on 28th November. My PNR no. was FKQRQZ. My checked-in luggage was “ransacked” on the way. I mean literally ransacked. The main zip of my luggage was locked and when I picked it from conveyor belt it seemed OK and hence, I took it without complaining. When I opened the bag at home I realized someone had tried to investigate every corner of my bag. All the goods were stuffed randomly. Someone had opened the small pocket above the bag and then cut the cloth separating the main luggage space to gain access to the main storage space (Photographs Attached). The “Jet Airways employee” or whosoever was transferring my luggage, unpacked the bag and then stuffed all the things back into it when he/she could not find anything valuable. The entire thing was done in such a professional manner that it seems they are being trained on this and I am sure I am not the first victim of this. This was for the first time I was flying Jet and was recommended by my colleague to get my luggage wrapped. I was an to not agree to that advice, thinking what would happen to the luggage in the air. But I was proven wrong by Jet Airways team. It’s not just the financial loss but the mental agony you go through if these kinds of things happen in professional and old organizations claiming to deliver good customer experience and blah blah. I was on a corporate booking and I assure you that this was my first and last trip with Jet and I would also complain to my travel desk and request them to not book any of our official trips on Jet. Further, I would also communicate this to all my friends to prevent them from such miss happenings. If you cannot keep luggage safe how can you keep your flights safe. Trust you hire employees with proper background check and not thugs and dacoits!! Expect your reply on this soon. An extremely un-happy customer!!