| Address: | Mumbai City, Maharashtra |
Dear sir,
I had my Jet airways' flight No. 9W 557 ticket (Eight Tickets - Scan image is attached) from Dubai To Mumbai dated 2nd Dec 2018 at 00.35. In this eight passengers all are in the age group of 53 years to 70 years.
We all eight passengers reach Dubai airport on 1st Dec 2018 at around 10.00 pm. We went to Jet airways counter for boarding pass at that time we come to know that Jet airways' flight No. 9W 557 timing is change to 2.30 pm from some where in October month.
All o[censored]s were shocked, worried and under stress what to do?
We requested concern officer to arrange our stay for the night till flight timing. But office refuse and said that they are not responsible for this situation. Office was claiming that they had send message for the same to us.
But we did not received any message nor email for the same.
Than officer made an alternative arrangements and transferred our tickets to Dubai-Manglore 9W 0531 - And Manglore to Mumbai 9W 0434.
We reached Manglore in the morning at around 5.30 am
And our next flight for Mumbai was at 11.30 which delayed to 11.55 am.
Whole night we could not sleep and spend around more than 5 hours on Manglore airport.
Photo graph of our condition at Manglore airport is attached. Majority of them are senior citizen.
We all spent whole night in mental agony for no fault o[censored]s. I had senior citizen with me and they suffered a lot.
Give me reason why have you done this without any prior information and harassed us for becoming your costumer.
Give me one reason why should we travel next time with Jet Airways.
I blame Jet Airways for this mental harassment and stress and mental agony we pass through.
How can you change timing of a flight without prior information to your passengers.
Give me reason why I should not go to consumer court for the same.
Regards,
Mahesh
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