Jet Airways — complaint for poor service

Address:

Panipat, Haryana

I am Dr Harneet kalra, class 1 gazetted officer in haryana dental services. Through this mail l want to bring into your notice an incidence which reflects the callous and un coopetative attitude of your staff towards their clients I and my husband(Dr Ravinder pal singh) booked a jet airways flight 9w 308 from new delhi to mumbai with scheduled departure of 27 feb 2015 at 08:50 hrs. Due to some unexpected delay in parking we reached the check in counter at 08:10 hrs. One of jet airways staff mrs Ruchi was on duty, very bluntly she refused our check in and ask us to buy new tickets of next flight. We requested her but without making any efforts for us, she said we wont be able to board the flight even if she allows check in. She wasted all our time in arguements. Left with no option we purchased new tickets by paying an extra amount of 8700 rupees approximately.we were really disappointed. Next day during our return flight from mumbai to delhi we saw that for a flight with scheduled departure of 18:00 hrs jet airways staff was allowing the check in even at 17:30 hrs. So we feel this is the difference of attitude between the staff and not the rules of the company because rules are suppose to be universal delhi staff annoyed us and cheated us . So request you to refund the extra amount we paid for re booking and take necessary action against your staff otherwise i will have to knock the doors of consumer court. Waiting for prompt and strict action from your side Dr Harneet kalra Mobile no [protected] Wai