Jet Airways — Damaged suitcase

Address:

Mumbai City, Maharashtra

This is regarding complain number BOM9W43773. The same was filed on 15th jan at CSI Airport, Mumbai. My suitcase was damaged badly and I was promised by airport staff that a jet airways staff would visit me and replace it. However no one ever came and only after I followed up for days was the suitcase picked up. I then got a call that suitcase would be replaced with a VIP which is refused since my bag was just couple of months old and expensive. Mr Dheeraj from jet airways then promised that it would be replaced with a similar suitcase. I again followed up for days only to be told it will reach in a day, next day, in evening and such lame promises. Suddenly they backtracked and said suitcase will be repaired. I said ok. Now the suitcase got delivered by an utterly rude and ill mannered fellow who left it with my buildings security guard. To my horror the dent was removed by there are ugly marks and the lock code is changed. It's been a month, umpteen messages to Mr Dheeraj and phone calls. Either no reply or answers like, will get back, will get lock changed. Must say if this is Jet Airways service for customers then they should rather tell us well in adv that this is going to be a torturous experience. I am still awaiting some positive outcome though jet has left no scope to even hope. Aseem Arora