Jet Airways — Deficient customer service

Address:

Mumbai City, Maharashtra, 400086

I am frequent flier no.[protected] of jet airways. On 3rd july 2017, i have to board flight no.9w7146 leaving bengaluru at 22.45 pm. I got stuck in traffic despite leaving home well in time. On the way, i contacted jet airways on phone no.[protected] at 21.38 pm seeking their help since i was getting late. They refused to help. At 22.15 pm, i reached at jet airways boarding pass issuing counter and requested their help. They also refused. But they advised me to go the ticket counter since their another flight 9w449 leaving bengaluru at 21.55 pm got delayed. I contacted ticket counter of jet airways who demanded another rs.7, 623/- for this flight which i refused to pay. This flight's boarding gate was open upto 23.10 pm and i was there since 22.15 pm but i was not accommodated. This is a nice gesture from jet airw7146, ways to frequent flier. I have decided not to board jet airways again except for redeeming my jp miles. Since, i have not travelled in the flight no.9w7146, you are requested to reverse jp miles debited.

Regards

Rohit monga
[protected]
[protected]@gmail.com