Jet Airways — Delayed baggage and mishandling

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https.jetairways.com

I am so disappointed with the serviceof jet airways.
My family travelled from dammam to calicut on 06.06.2016.
My pnr for the flight was cualzy. Though my luggage was under weight, cure memeber insisted to put handbag together with baggage items.
On my arrival at calicutdammam, i found out that my baggage had not arrived, even my hand bag which contains most important documents, medical reports, unavoidable medicines, daily consumables and toiletries. They intentionally insisted to put the hand bag together with laggage and not even delivered on arrival time. Faced a lot of probloms with ja staffs. After hours of waiting staff collected the details of luggage and told us to wait for their call. Bu they didn't call us. When we went ther by taxi around 1'o clock, ja staff told us that they closed the couner and informed to come back again next day. Again we called taxi and went there for laggage and got the laggages, but the laggages were opened and broken its locks and damaged its zip. Due to their carelesness faced lot of probloms and proprty damage. They compesnated only one time taxi charge.