Jet Airways — delayed baggage claims

Address:

Mumbai City, Maharashtra

Hello,
Referenceid=[protected]' delayed baggage claims (Date: 12-nov-2017)
I submitted delayed baggage compensation. Airlines closed claim as reply email as paid inr 2000 but i did not get any payment in any form.
I want to know how airline calculate only inr 2000 ($30) only for the international customer for more than 48 hours delayed baggage and when, how and where paid inr 2000?
It seems something goes wrong.

Thank you in advance.
Vishnu