Jet Airways — Delayed Baggage delivered after 17 days

Address:

Chennai, Tamil Nadu

Hi, I traveled from Helsinki to Chennai via heath row-Delhi on 29th May 2015. My baggage was lost and I had raised a lost baggage tracer request (DEL9W48411).The airport representative said that I will receive the baggage the next day but it dint and I had to call Jet airways almost everyday to get the same response that we are searching for it, finally somehow they found it after 17 days (way past the 14 days deadline after which they consider the baggage lost). The baggage was delivered to me via a drunk guy who has tied the huge baggage in his splendor bike using some dirty rope and the baggage arrived in a pathetic condition with pampered lock, damaged build, clothes spoilt and chocolates crushed. I had asked them to provide a proper compensation for this long delay and they gave me 2000 rs as a compensation. This was an international travel and they were suppose to provide compensation as per Warsaw & Montreal Convention guidelines but they never did and I had mailed their customer care regarding this and following up for more than 2 months with no response at all. A pathetic display of cunningness by the so called professional carrier.