On sunday, 5 nov 2017, our family of 3 (Wife, infant and i) boarded flight 9w0424 from coimbatore to mumbai. This flight, scheduled to depart at 9:10pm, took-off a little later than 11 pm (A delay in excess of 2 hours).
Our connecting flight sn602 from mumbai to brussels was scheduled to depart at 1:45 am on monday, 6 nov 2017. On mentioning that, jet airways (Ja) staff at coimbatore assured us that our baggage were checked-in as 'priority' (To compensate for any loss of time in retrieving them at mumbai after landing). The staff even proposed to upgrade our tickets to first class - completely irrelevant & unwarranted to the situation - and we politely declined.
Flight (9w0424) landed around 00:45 in mumbai. And our baggage, as against the 'priority' promise, arrived 15 minutes later (After many other luggage rolled on the belt for 9w0424). Gathering our luggage, we rushed with the infant-in-arms towards the counter of brussels airlines (Had web-checked-in earlier) only to discover their counter closed.
As a consequence of these delays, we missed our flight sn602 for brussels.
Our next hours in the departure terminal was harrowing (To say the least). Without diving into these distressing details - to give an overview - we were redirected from personnel to personnel by ja ground staff, each time having to reiterate our story - why we missed our flight? What options do we have? Can ja help to compensate fully or negotiate a price for new airline tickets? Or accommodation?.. Endless requests only to be denied later as we were kept waiting for hours, meaninglessly. Not to mention, with an infant-in-arms, at the nth hour we had to enquire if we can at least have some drinking water!
Unfortunately, my favourite airline has let us down big time.
Kindly request for a refund & compensation on this regard.
Ps: we eventually purchased new tickets that cost us an additional inr 88900 for our flight from mumbai to brussels.
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