Jet Airways — Denied boarding pass in spite of having valid ticket and on time

Address:	Kolkata, West Bengal, 700040
Website:	JETAIRWAYS.COM

My son fm mitrabha guha is a chess player of repute. He has visited as many as 16 countries playing for india in chess. He is currently the reigning sub junior national chess champion and former asian chess champion.

He was scheduled to represent india in the commonwealth chess championship 2017 to be held in new delhi from 3rd july 2017 (9.30 am). We booked a jet airways flight no.7314 from kolkata to delhi 6.30 flight on 2.7.17 (Airline pnr xmuugb and yatra ticket no.[protected]. Mitrabha was in the queue for boarding pass, from 5.30am on 2.07.17. There was heavy rush in the queue and reasons not known to us he was denied a ticket for the reasons "no seat in the flight". However when asked upon he was told that he arrived late so his booking was cancelled. We the parents of mitrabha rushed to the spot to explain the situation. But arghya the jet official staff who denied mitrabha the ticket had left by the time and his mobile was also switched off. We spoke to the duty manager who was not in the spot but denied any help. We requested them to understand the gravity of the situation that he would be playing for his country and requested them to make alternative arrangements but in vain. We even showd them the commobwealth chess committee letter of invitation but they were not ready to listen. They only said that the flight was full. Was mitrabha not a paid passenger of jet airways? How was the flight full then?? Is it because he is a passenger under 18 years of age that he has been ignored??
We are very much aggrieved by the behaviour of jet airways staff arghya for having denied mitrabha the ticket.

Kindly take up the matter and arrange for a refund. Also kindly note that chess players across india travel by jet airways around the world. Justice should not be denied to mitrabha guha