Jet Airways — Deny boarding/not allocated another flight

Address:	641305
Website:	NA

My son Thomas Vargheese, who is doing his 3 rd year B tech in SRM Chennai booked ticket on 20.12.16 from Chennai to Coimbatore. Due to heavy traffic he could not reach airport in current time. Even though he reached the airport he was not allowed to board the flight, since the boarding time was over.
fine, why they did not arrange him to go in next flight and why they refused to refund? He pleaded and asked them that he will pay additional amount but still they denied.

He is not travelling for first time, he has travelled abroad also. We have lost our commitments due to missing his flight and he travelled by bus for hours to reach Coimbatore.

Thomas Vargheese,

MAA to CJB

20.12.16 9W -2765 PNR XNYGSG