Jet Airways — Didnt allow me check in and refund issue

Address:	Mumbai City, Maharashtra, 400053
Website:	ezeego1

Hi,
My parents and sister done web check in for delhi mumbai on 5th aug, 16. They reached airport before 30 min but they didn't allowed to boar flight. Moreover your executive told they will shift to 4.30 pm flight but when we asked for ticket again they refused. When i cancelled my ticket and asked for refund at ezeego1 they are telling they will charge rs 485 as handling fees and u will get nil refund. As per new guideleines of aviation online portal and airline cant charge more than air base fare.