[Resolved] Jet Airways — Dual booking done for same passenger
A
AftabLokhandwala
from Mumbai, Maharashtra
Address:
Pune, Maharashtra
Website:
Jetairways.com
Date of Incident - 26th Sep
Flight details on which 2 tickets booked - 9W463
PNR No 1 - QTRFXQ
PNR No 2 - IGZCVW
Flight date - 29th Sep
Flight time - 02:55 am
Passenger Name - Padma Bisani
Due to challenge on online portal 2 tickets booked for the same flight. One through Make my trip and the other through Goibibo. Received a transaction failed message from Goibibo initially however later booking confirmed
Ticket Price - 3211 and Lead Charges -200, Total Amount - 3412
Requested for Cancellation of any one ticket to Jet Airways
Spoke to supervisor Ankit from Jet Airways, in response said Jet cannot do anything
Make my trip said - refund amount Rs. 666
Goibibo - Cannot do anything
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Aug 5, 2021
Complaint marked as Resolved
Jet Airways customer support has been notified about the posted complaint.
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We were looking into your concern but have found that a few important details are missing.
Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.
Assuring you best of our services.
Team-MakeMyTrip Care