[Resolved]  Jet Airways — flight canceled 9 hours before departure without alternate arrangement

My flight was scheduled at 7am from chennai to mumbai on 29jan19 for an exam which i was for last 6 months. I got a message stating that my flight is canceled at 10.20pm on 28jan19. There was not even a call to state that this flight is canceled. I was fortunate enough to see the message else i would have missed my exam for which i had paid ₹48000/-no alternates provided after that and i called up customer care and had to wait for 40 minutes on call to get connected to an executive and asked what options i have and they told that i will be provided tickets for the same flight on 30jan19 even after i mentioning that i have to attend my exam. Then he gave an option to go from bangalore, next is to to pune from chennai, then a flight which would reach by 6pm inspite of me telling that i have my exam at 1pm and have to reach mumbai by 12pm at any cost. Then he gave an option to put us on 1 flight at 9.35am which would reach by 11.45am but the catch is he could do a split pnr and by that time if someone books the other seat, he cannot help. I had booked for 2 and a kid. Then i asked him to atleast cancel and give me a refund which he did, but yet to receive the amount. I paid ₹8457 for 3 people and i had to book in some other flight late night on 28jan19 and had to pay ₹23500 for 3 people. Will jet airways compensate for this now? Barring this, i lost my peace of my mind due to this, i was not even sure if i will write my exam until my ticket was booked in the other flight. Attached the message that i received on cancelation of flight.
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Mar 8, 2019
Complaint marked as Resolved 
Jet Airways customer support has been notified about the posted complaint.
Verified Support
Feb 04, 2019
Jet Airways Customer Care's response
We request you to please write to [protected]@jetairways.com
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