Jet Airways — Flight cancellation information not shared

Address:

600095

To
The Manager
Jet Airways
Reservation Team/ Escalation Team/ Grievance Team

E-Ticket Number :[protected] Mr Parthasarathy - CCU - MAA
E-Ticket Number :[protected] Mrs Marina Sasirekha - CCU - MAA
E-Ticket Number :[protected] Mstr Akhil Parthasarathy - CCU - MAA
E-Ticket Number :[protected] Ms Sana Parthasarathy - CCU - MAA

With ref to the above E-Ticket numbers, we had made reservation through Travel Agent - Akshaya India Tours and Travels, We had made this reservation in the month of 07th November 2016 for a fare of Rs 3460/- each and Rs 2086/- for the child.

When we went to airport on 14th May at 8 Pm with my wife, daughter and son (18 Months old), We were surprised to see that the flight is cancelled and the airlines confirm that the same could not be communicated with the travel agent or the passenger as the contact details were not updated.

We would to escalate this issue and file a complaint after understanding on the whose fault this is, We would like get details from Jet airways - Whether any form of Communication was sent to travel agent on the cancellation of the flight.(By Phone or Email). If So, Kindly send a proof of the screen shot of the communication. If not kindly clarify how can a ticket be booked with out entering the passenger contact details.

Because of Lack in Communication, I was forced to book a alternate flight costing me about 61806/- for 4 Passengers.

I have attached the ticket copies herewith and looking forward in hearing from you the soonest

Regards
Parthasarathy
[protected]