| Address: | Dehradun, Uttarakhand |
My flight was booked dated 21.01.2015 9W-7105 delhi to port blair, the flight was scheduled at 9.20 am but the flight was delayed and rescheduled at 4.00 pm . i reached igi airport delhi at 2.00 pm and was in que for check in .At 2.45 pm i was in front of mr.ashish for check in, he punched in some keys for few minutes and then he left the counter and went to some other counter for confirmation and asked us to wait . he came after almost 20 minutes and again he worked on his computer but he was unable to give us boarding pass and again he left his seat and went running to his supervisor, and again when he returned back to his computer, he murmered that the flight was locked, he requested on phone to ms sunita (supervisor) to open the flight but she refused, he went again running to supervisor and came back and told us that he is sorry for the flight miss and told us to talk to supervisor for the next flight.
I met mr ashwin the duty incharge, he asked us to wait and told us that we will board the next flight at 9.00 pm.At around 5.00 pm mr ashwin gave us 3 boarding passes for flight S2 4282 and told us that he is coming in few minutes for details of further boarding to port blair and stay at kolkata. To our surprise Mr ashwin was not seen after that.I met ms sunita and she told us to come at 8.00 pm she will get us checked in .At 8.00 pm we went for check in which was done and ms sunita told us that the ticket for kolkata to port blair scheduled at 12.15 pm 22.01.2015 will be issued by kolkata office and they will arrange for your stay at kolkata also.we boarded the flight scheduled at 10.15.pm and arrived at kolkata airport at 12.30 am . we straight away went to jet airways office and asked for hotel and details of flight to port blair .the counter assistant told us that there is no booking in our name to port blair and also they were unable to arrange for accomadation.
Mr arjun maitra the jet airways official told us that he cannot provide accomodation as the delhi authorities have not sent any written instructions for the same and neither they have booked tickets for port blair as the flight is rescheduled, however he will talk to his manager in the morning at 4.30 am and will manage to help you board the flight for port blair scheduled at 7.35 am 22.01.2015.till then we will have to hang out at the airport . we waited at the kolkata airport and in the morning mr arjun maitra talked to his manager and arranged for the flight to port blair S2 4623 . finally we boarded the flight.
i have to suffer just because of jer airways officials at New Delhi airport, it was their fault that i have to miss the flight at 4.00 pm and neither they told me about the flight to port blair . I and my family had to sit at the airport and they spoilt the whole day 21.01.2015 at New Delhi airport and the whole night at kolkata airport.
My tour of 4 nights at port blair was reduced to 3 nights, all my hotel bookings had to be rescheduled . We were supposed to visit Havelock island on 22.01.2015 which had to be shifted to 23.01.2015, the hotel in which my booking was, to be cancelled and i could not get the booking in the same hotel on 23.01.2015 and i had to stay in another hotel which was not of that standard .
We could not visit Ross island and baradang (courtesy jet airways).
Will the jet airways compensate my suffering ??
bharat bhushan malhotra
70 govind garh
dehradun 248001
[protected] / [protected]
email: [protected]@yahoo.co.in
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