Jet Airways — Flight Missed due to Jet Airways check in Supervisor/Manager

Address:

400059

Sir/Madam,
I was supposed to travel by the 9W 762 (06:10 am) flight from Mumbai to Delhi on the 5th April 2017, when I was not allowed to board the flight even though I had reached the check in counter by 05:20 am, having done an online checked in and having my mobile boarding pass (seat number was 29F) & no check in luggage the supervisor or manager at the Jet airways check in counter Mr Anil Singh refused to let me board saying check in has been shut. I showed him my mobile boarding pass explaining that I was already checked in and was unable to print the hard copy of the boarding pass through the kiosk machine. He told me to get a hard copy of the boarding pass only then will he allow me to board the flight. He did not give me a print of the boarding pass nor was I able to get it at the kiosk machine. By the time 10 - 15 minutes had passed explaining to him the situation after which he said its not possible and you are late. I was travelling to Delhi for an exam which I have now missed & which will have a negative impact on my career all because of Jet Airways staff. What is the use of having done an online checked In and having a mobile boarding pass. As far as I am aware the staff at the check in counter is supposed to provide me with a hard copy of the boarding pass, which did not happen in my case. Jet Airways staff doesn't seem to know the terms and conditions of their company & how to treat their customers. I request you to please look into the matter and I would like a refund of my ticket as it was because of Jet Airways staff that I was not allowed to board the flight and missed it.
Regards,
Sneeden Dmello