Jet Airways — Flight Missed due to Poor customer support

Address:New Delhi, Delhi

Hi, I'm Pankaj Bhardwaj, I booked two jet airways flight tickets (9W-7125) Delhi to Bangalore on[protected] and my flight's timing was[protected]:10 Hrs. We needed to reach bangalore today urgently for a meeting, Me and my friend reached airport by 11:00, There was too much rush on luggage check in counters and Jet airways supervisors also were not on their desk, We asked them many times to provide us boarding pass as soon as possible but no one wanted to listen to us, they were busy in handling AIR INDIA customers. Somehow after waiting for almost half hour we got our boarding pass by 11:25 (Seat 11E and 36D) but we were told that we need to carry our luggage as hand baggage. As soon as we got our boarding pass, we hurried up and proceeded for security check gate but again there were around 50 people in that line, we asked security personnel to allow us to skip line but they didn't allowed that and when we reached security gate it was already 12:10 and, we got sms on our cell that flight was departed.
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