Jet Airways — Flight missed from London Heathrow Airport to Toronto pearson due to the jet airways delay from Mumbai

Date: May 11 2014 My wife name Jamila banu mirza was travelling with my two son Uwaisbeg Mirza and Asadbeg Mirza age 11 and 8 and her sister was (her name Ruqsanabanu pathan travelling with her and also her brother in law was (his name zahoorkhan pathan). They are came at the e mumbai airport around 4 hour early and their flight from date (may 11 2014) Mumbai to London Jet Airways flight # 120 takeoff time 1:40 Am but delay about one hour.my son name Uwaisbeg is a wheelchair passenger, and they did not provide the wheelchair until my wife asked to jetAirways staff and also Flight was delayed from Mumbai Airport and Landed at Heathrow Airport Around 9:00 Am London Time but expected time 6:45 AM and she missed her flight from London To toronto Flight # 5069 Aircanda and jetairways did not help to find another flight to toronto only Aircanda staff provide another flight from london to St John and Stjohn to Toronto. this was very hourabble experience from jetAirways staff and jet Air did not provide wheelchair for my son name Uwaisbeg Mirza my wife has very difficult time to get him wheelchair on London Airport JetAirways had very very bed service i will never travel again near future specially from Mumbai to London. Aircanada has very good service compaire to JetAirways ...good buy JetAirways 11MAY JET AIRWAYS 120 ECONOMY K4SWICB8 CONFIRMED LV: MUMBAI AT: 0140 AR: LONDON HEATHROW AT: 0645 BAGS: 2PC VALID: 11MAY-11MAY 11MAY JET AIRWAYS 5069 ECONOMY K4SWICB8 CONFIRMED LV: LONDON HEATHROW AT: 0830 AR: TORONTO ON AT: 1110 OPERATED BY AIR CANADA BAGS: 2PC VALID: 11MAY-11MAY