Jet Airways — FLIGHT PREPONED AND NO RESPONSE FROM AIRLINES PART

Address:

Ahmedabad, Gujarat

Dear Sir, I am a chartered accountant residing at Ahmedabad. My PNR is ZVOXGF and I am supposed to travel on 25/06/2015 from Srinagar to Ahmedabad. I regret to inform you that I have experienced the pathetic customer services ever from any customer service centre. Let me brief the facts: When I booked the ticket the timing was 12.55 p.m. and now it has been preponed by 55 minutes and rescheduled at 12.00 p.m. When I requested either to arrange another flight or initiate full refund I have received the worst answer ever from any airlines. I have been informed that we give refund only in the case where flight timing is changed by 60 minutes or more. I just want to know whether customer importance or customer satisfaction is there or not in your policy. Why I should be charged so heftily for no fault on my part. I humbly request you to redress my grievance.