Jet Airways — full refund

My flight on april 16 toronto - amsterdam-sofia and return on may 9- sofia-amsterdam-toronto has been cancelled. I have tried to speak to your office but i am getting busy signal or no answer. I left message no answers.
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Please refund me the full price of $1, 094.25 cad. I look forward to hearing from you to confirm my full refund. Sacho a.
Dear guest,

Your jet airways flight mentioned below has been cancelled.

We regret the inconvenience caused to you and apologise for the same.

You are eligible for a full refund for this booking. To apply, please click here.

Itinerary:

9w 0234 ams yyz 09 may 2019 12:10 14:30

Revised flight details (If any)


Confirmation code: ltojmx

Date departs arrives flt # route terminal
Tue, apr 16 18:30 07:55 9w 233 yyz to ams
Wed, apr 17 10:15 13:55 fb 462 ams to sof
Thu, may 09 07:10 09:00 fb 461 sof to ams


For your onward connection or for any further information regarding this reservation and your revised ticketing details ; please contact any of your nearest jet airways offices