Jet Airways — harassment and defi of service

Address:

New Delhi, Delhi

I booked a return flight on jet airways from delhi to chandigarh with pnr nlbsff, and following details

Outgoing... At 0920 on 14 feb 19
Return at 1550 on 17 feb 19

On checking in at the airport, i was told that the flight is overbooked and i cannot travel... I was a solo lady traveler. You can imagine my plight...
After extended harassment and mental anguish, jet airways staff said they will arrange for me and some others to travel by bus to chandigarh... (I can't see the equivalence really). I was also given a refund of 3000/- but asked to pay 1500/- for the bus, which i paid.

The bus was to depart at 1000 am. But then delayed to 1100am or later... With no explanation. With no clear plan by the airline, and in desperation to meet my schedule, i had to hire a taxi to
Chandigarh, at a cost of 6000/-

Jet airways has put me through extreme mental and physical anguish, besides upsetting my entire schedule and causing financial loss... And mind you, it was because of over-booking and not a technical reason.
I lodged a complaint with jet airways but their reply is that overbooking is a standard practice and they can't do anything except refund my ticket cost. I am not satisfied with this response. I have faced harassment and should be compensated as per latest guidelines issued by moca.