Jet Airways — harassment given to senior citizen

Address:

Mumbai City, Maharashtra, 411060

My 70years old mom was travelling today 6th march 19 from mum to ktm. While booking i ve booked wheelchair till the aircraft stairs. And as in the e-ticket we didn't see any wheelchair mentioned so on 4th march19 i called the contact centre after waiting for more than 45 min. Where that guy assured me the wheelchair will be given to my mom without any problem. But the fact is she was completely harrassed in the check-in.. She had 2kgs extra which she was forced to remove or pay.. She mentioned that she is not well which is true but no one listened... That is fine.. But why she was not provided wheelchair though i ve done all the formalities. Is this because she was a nepalese citizen and alone.. She asked n requested several times but all the jet airways staffs were very rude and didn't help at all.. Instead a foreigner couple who denied the wheelchair were several times insisted to take wheelchair.. My mother even said i am not strong and i need a wheelchair but they replied we can't help... Isn't is a discrimination?? People talk about helping old people but my sick 70 years old mother faced a lot of racism and partiality by the jet airways staffs.. I am a frequent flyer but you guys have disappointed me to the core. All my trust is shattered... No more jet airways instead u guys need to be actioned for your inappropriate behaviour towards a senior citizen.. I am totally ashamed...