Jet Airways — Horrifying travel experience by jet airways - cheated and harassed.

Address:	8000
Website:	www.consumercomplaints.in/new_complaint

I am Vijay Kumar and booked my journey from Kolkata to Billund (Arhus, Denmark) on[protected] with Booking Number 7UKJAV, Order Number - KBNIHL. The following were my flight details: 1. Calcutta to Bombay - Check Out 06:25 A.M Arrival 09:15 A.M by Jet Airways (9W618) - Terminal 1B 2. Bombay to Paris - Check Out 11:20 A.M Arrival 16:50 P.M by Jet Airways (9W124) - Terminal 2 3. Paris to Billund (Denmark) - Check out 20:45 P.M Arrival 22:25 P.M Air France( AF1764) - Terminal 2G Jet Airways flight No 9W618 reached at 09:15 A.M at Mumbai Airport Terminal 1B. I reported to Jet Airways staff at International Transfer and he asked me to wait for 5 Minutes as another person joined me. The Jet Airways Staff took us to Mumbai Airport Bus Shuttle and he asked us to wait for 10-15 minutes as many other passengers from other airlines also boarded the Bus. Due to pick time, Bus was caught in heavy traffic for several minutes in Mumbai. I reached at Terminal 2 at 10:15 A.M and reported to Jet Staff. They put sticker with date on my passport and asked me to follow the security and Emigration Check. After the security Check, i filled up the Emigration Form and waited in the Queue at 10:40 A.M. I saw a Jet Airways Staff at 11:00 A.M and raised my hand for the help. He did not help. Then i requested to other passengers for allowing me to go for Emigration check as my flight was 11:20. As i was about to submit my document to Emigration officer, the Jet Airways Staff announced for boarding closure. I came to Jet Airways counter and explained everything to Glyendra who was in charge at that time. She asked me wait for 2 hours and then she informed me that there is no flight on 11th January and all the flights to next day is over booked. Only availability is on 13th January and she asked me to pay the difference amount of Rs. 48, 000 as my booking was done through third party. As i did not have enough money with me, i requested the duty Manager to look into my matter and do some arrangement. He did not helped and asked me book a fresh ticket. Without getting any help from Jet Airways, i contacted my family and they booked my ticket for Rs. 38, 000 from next day from Mumbai to Copenhagen by Jet Airways. Whereas Jet Airways Staff had informed me that all flight were overbooked on 12th January 2016. I spent the entire day and night at Mumbai Airport on 11th January 2016 and traveled next day 12th January 2016 at 11:20 A.M by Jet Airways. I could not join my office for next 3-4 days due to my bad health caused by Jet Airways Staff. I have been cheated by Jet Airways and will not recommend to anyone to travel from Jet Airways in future.