Jet Airways — huge delay and poor communication

To whom it may concern,

My girlfriend and i were recently travelling on a flight with your airlines from delhi to bangkok (Flight 9w0066) on 08.11.17 and we were delayed for approximately 7.5 hours, before finally taking to the air. We then sat on the aeroplane for another 2 hours and were not told a great deal as to why. The confusion in the airport led us and all involved to ask questions time and time again to which nobody had answers for. We were also thrown from gate to gate in mass confusion.

This caused us to spend more of our own travelling money on such things as refreshments as time went on and also caused my girlfriend and i much stress, my girlfriend even breaking down and having mass headaches caused by this upset.

I would appreciate a serious investigation into the cause of this mess and the lack of information available to us at such a distressing time. I would also like to be compensated for loss of time, energy and emotion.

I regret to say that based on this we will struggle to find it possible to use your airline again due to such chaos.

I look forward to hearing your response.

Yours faithfully,

Mr scott clarkson